Get your firm and friendly hat on for this breakup call. If you skipped to this part because you want to cancel over the phone, make sure you have your reasons for canceling ready. You may not get as good of an internet deal if you cancel your bundle, but you’ll still save money because you won’t have to pay for a cable TV service you don’t want anymore. If you’re wondering if you can keep your Xfinity Internet service while canceling your TV service, we’re here to tell you that you can! Don’t let Xfinity take advantage of your money and time. This previous Xfinity customer said she filled out a cancellation form two separate times, but the representatives said they never received either of them. A representative should get back to you within two business days.īut we must warn you, you may have to wait more than two days, or you might have to call Xfinity yourself to ask if they’ve received your cancellation form. You’ll have to fill out a cancellation form by logging in to your Xfinity service on a computer or laptop (it’ll be easier this way). But we’ll warn you that the breakup isn’t any easier online than it is over the phone. Now that you have your reasons for cutting off the service ready to go, let’s start with the steps of canceling online. If you're fed up with your equipment and you’re having troubles with it, you can start a return by logging in or return it to your local Xfinity store. If you just want to transfer your service to your new home, follow Xfinity’s steps. Were channels blocked that you were paying for?.Was your Xfinity cable out for long periods of time?.Did Xfinity fail to provide the services it promised?.You might be canceling because you’re moving to an area where Xfinity isn’t available, for example.īut if you want to cancel because it doesn’t fit the budget at the moment, or you want to switch over to a live TV streaming service (we don’t blame you), consider these questions to create that good excuse: You might already have a solid reason because, of course, you wouldn’t be reading this right now if you weren’t already thinking about cutting the cord. You’ll also want a good excuse ready to go (so they don’t fight you too much on it). Sometimes this isn’t such a bad price to pay, especially since you’ll probably save more money by paying the cancellation fee instead of next month’s bill. This means you’ll have to pay $10 per month remaining on your contract. If you don’t have a contract, you’re free to cancel whenever you’d like (but we’re not saying it’s an easy break).īut if you have a 1-year contract with Xfinity, you’ll have to face the dreaded cancellation fee. You’ll just have a few more hoops to jump through if you have a contract.
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